>> Great Lakes Australia

Privacy Statement

In the Privacy Statement “we”, “our”, and “us” refers to Great Lakes Australia, a branch of Great Lakes Reinsurance (UK) PLC (ARBN 127 740 532) (ABN 18 964 580 576), and each of its related entities

The protection and security of your personal information are important to us. Therefore, any personal information collected by us or by an authorised agent will be with your knowledge and/or consent.

Here we wish to outline what information we record and for what purposes this information is used.

Collection

We collect your personal information in various ways.

We may, although it is unlikely that we will, collect your personal information directly from you. Normally we will collect such information from agents, insurance brokers and other intermediaries.

The personal information collected and stored by us about you generally includes your name, address, date of birth, gender, and contact detailing, including phone, fax and email as provided by you to us.

Sensitive Information

If we collect sensitive information about you, we do so in accordance with the National Privacy Principles. This includes details such as your health information, criminal record, or sexual preferences.

How we collect the information and use it

We may collect your personal information in a number of ways. Your information may be sent to us manually by letter, email, telephone and fax or electronically by electronic data transfer, floppy disk or imaged documents.

We may collect personal information about you from someone else. We may also collect information about someone else from you. Irrespective of the source of the information, we respect and protect the privacy of personal information. If you provide information to us about another person, then you are responsible for telling the other person that you have provided information about them to us. You should tell them who we are, that they may access their personal information, and you may also wish to refer them to this Privacy Statement.

We collect your personal information to enable us to provide you with general insurance products and services.

Disclosure of personal information to other companies who provide services to us

We may disclose information about you to other service providers and third parties to carry out activities on our behalf such as a mailing house.

Other than as set out above, we will not disclose information about you to a company which is not a related entity unless the disclosure is required or authorised by law, or you have consented to our disclosing the information about you.

Security of your personal information

Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures. We also maintain physical security procedures to manage and protect the use and storage of paper records containing personal information. Our personnel are responsible for handling personal information in accordance with the Privacy Act. We educate our staff about the requirements of the Privacy Act. We will keep your information so that we can continue to provide the products and services you have requested from us.

Accuracy of your personal information

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date when it is used, collected or disclosed. If you believe that the information we have about you is not accurate, complete and up-to-date, we ask you to contact us.

Access to your personal information

You may request access to the personal information we hold about you by contacting us. A service fee may be applicable for retrieving and sending the information to you. Please contact us if you would like more information on how to request access to this information or to confirm the applicable charges. If we are unable to meet your request for access, we will let you know why.

If you have a complaint

If you have a complaint about the privacy of your personal information, we ask that you contact us in writing. We will promptly acknowledge and investigate complaints.

Further information

Please contact us if you would like to obtain a copy of our Privacy Policy, or have a question regarding the management of your personal information.